Purple Communications Case Study

9-1-1 compliance for a leading Telephone Relay provider

Purple CommunicationsPurple provides the nation’s premier communication services tailored to people who are deaf or hard of hearing. In 2008, the FCC issued a mandate for TRS, which enables people who are deaf, hard of hearing, or speech-disabled to use a text telephone (TTY) or an Internet-connected PC to communicate with hearing persons over a telephone.

Purple needed a partner to help them meet the FCC mandate for TRS. Operating in a very unique environment, Purple is very particular in selecting partners. After an extensive review of the companies in the industry, Purple selected Bandwidth.

Here’s what we did

31 Million usersWith more than 31 million people in the Deaf and Hard-of-Hearing Community, Purple needed a service provider with a robust offering and the widest possible footprint. Bandwidth provided:

  • The largest footprint of coverage across the U.S. to terminate a 9-1-1 call. In fact, Bandwidth has 92 percent enhanced PSAP coverage.
  • A web interface with a complete API and a branded end-user portal for address changes.
  • Address geo-coding with a 99% address acceptance rate on the first submission, translating to a lot less manual work during the registration process.

Here are the business results

FCC mandates met 6 months earlyThe i-Team sprung into action and helped Purple fulfill the new FCC requirements months ahead of the FCC deadline. Bandwidth provided the necessary API and web tools to successfully launch services by tying into Purple’s signup portals, enabling end users to register their location at the time of signup.

With the i-Team, Purple successfully added thousands of new users within a very short time, all without manual interaction. This freed-up vital resources that would have otherwise been used in handling customer support issues.

Here’s what the client had to say

Bandwidth was extremely helpful in not only helping us meet the FCC deadline, but also as a reliable, effective partner throughout the entire deployment process. We applaud their speed and flexibility.“Tony LarosaVice President, Purple Communications

Let’s talk

If you want a partner who is fast, flexible, and one step ahead of both regulatory requirements and the competition, please contact us. We’d love to talk.