911

Bandwidth offers nationwide 9-1-1 services for service providers with nomadic, mobile and static applications.  If you offer IP-based or other wireline voice service, voice applications or call center services, we’ve got a solution for you.

Bandwidth is one of only three providers able to route VoIP 9-1-1 calls directly into the nation’s 9-1-1 infrastructure and the only one to also offer single-source access to nationwide voice and SMS.  You benefit from streamlined operations and less vendors to manage so you can focus on doing what you do best--keeping your customers happy.


E9-1-1 Call Routing

Bandwidth E9-1-1 call routing enables your subscribers to call 9-1-1 whether they’re static, nomadic or mobile--for both your Bandwidth-provided phone numbers and numbers from other voice providers. Plus you manage your service through one of the most intuitive and easy to use portals in the industry. With our 98% address acceptance rates on the first try, 9-1-1 provisioning delays will not impede your ability to rapidly turn up and begin billing for services.

  • Nationwide coverage
  • Dynamic address validation against multiple sources
  • 98% address acceptance
  • Single platform for immediate subscriber registration to 9-1-1 call routing
  • FCC/CRTC compliant
  • Bulk upload capability
  • Branded end user portal
  • Provisioning API
  • 24 x 7 Network Operation Centers (NOC)
  • Unrivaled customer support

Resources - Documentation

5 REASONS CLECs and...

Considering outsourced 9-1-1 service? Managing your own 9-1-1 service is serious business....

Resources - Video

9-1-1 Call Flow

This quick video details the Bandwidth approach to 9-1-1 provisioning and call routing...

Resources - Video

We’re Bandwidth

Learn what makes us different from the typical solutions provider

Resources - eBook

9-1-1 Demystified

What Voice App Developers and Service Providers Need to Know Understand why provisioning...

ORCall Us (855) 864-7776

ALI Service

If you’re a local exchange carrier looking to move away from your in-house Automatic Location Information (ALI) database solution, or frustrated with your current outsourced provider’s limitations, Bandwidth has a more user-friendly alternative. With  Bandwidth’s ALI Service, you can upload ALI records into the appropriate 9-1-1 database using our dynamic front-end address validation tool. Say goodbye to antiquated and inefficient “MSAG only” tools. We use intelligent alternative address matching, with civic-to-MSAG conversion yielding an average 99% first pass validation success rate. Don’t let 9-1-1 be the reason you can’t turn up service. Bandwidth can make those delays a thing of the past.

  • 99% average address acceptance on first submission
  • Bulk upload and project management
  • Flexible record management including Web Portal, API and FTP for easy subscriber registration, moves, adds and changes
  • Batch registrations for any size conversions
  • Complete LEC ALI record management
  • Private Switch ALI (psALI) management capability
  • Custom reporting available
  • Full compliance with all regulatory agency requirements
  • 24 x 7 Network Operation Centers (NOC)
  • Unrivaled customer support

Resources - Documentation

9-1-1 FAQ

If you have questions about Bandwidth's 9-1-1 service, they're probably answered in our 9-...

ORCall Us (855) 864-7776

NG9-1-1

Bandwidth helps state and municipal public safety agencies migrate to NG9-1-1, with a complete, turnkey managed service. Bandwidth NG9-1-1 call routing uses the same all-IP network that has helped leading VoIP service providers meet their regulatory obligations since 2006. Whether innovating a national text to 9-1-1 clearinghouse or deploying NG9-1-1 call routing for Alabama (home of the nation’s first 9-1-1 call back in 1968), Bandwidth has the people, the vision, and the technical solutions public safety needs to ease the migration to NG9-1-1.

Resources - Documentation

9-1-1 FAQ

If you have questions about Bandwidth's 9-1-1 service, they're probably answered in our 9-...

Resources - Video

9-1-1 Call Flow

This quick video details the Bandwidth approach to 9-1-1 provisioning and call routing...

Resources - Video

We’re Bandwidth

Learn what makes us different from the typical solutions provider

Resources - eBook

9-1-1 Demystified

What Voice App Developers and Service Providers Need to Know Understand why provisioning...

ORCall Us (855) 864-7776